Shipping policy

 

Thank you for choosing 7Bags for your luxury women's bag purchases. Our Shipping Policy outlines the details of our shipping process to provide you with a clear understanding of how your orders will be processed and delivered.

1. Order Processing:

  • Once you place an order, please allow 2 business days for order processing. This includes order verification, quality checks, and packaging.
  • Orders are processed during our regular business hours, Monday through Friday.

2. Shipping Methods and Delivery Time:

  • We offer DHL Standard Shipping with a delivery time of 2-4 days for EU countries.
  • We offer Standard Shipping with a delivery time of 5-12 days for other countries. 

3. Shipping Fees:

  • Shipping is free for EU countries.
  • For other countries, the shipping fee is 35 euros.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the progress of your delivery on our website or the courier's website.

5. Delivery Address:

  • Please ensure that your shipping address is accurate and complete before finalizing your order.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Shipping Restrictions:

  • We currently offer shipping within EU.
  • We do not ship to P.O. boxes or APO/FPO addresses.

7. Delays and Exceptions:

  • While we strive to deliver your orders within the estimated timeframe, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or customs clearance.
  • If you experience a significant delay in receiving your order, please contact our customer service team for assistance.

8. Damaged or Lost Shipments:

  • In the event that your order is damaged during transit, please contact us immediately with photos of the damaged items and packaging.
  • If your order is lost in transit, we will work with the shipping carrier to resolve the issue and ensure your satisfaction.

9. International Shipping:

  • For international orders, customs and import duties may be applied upon arrival in your country. These charges are the responsibility of the recipient.
  • International shipments may also be subject to customs inspections, which may cause delays beyond our control.

If you have any questions or concerns about our Shipping Policy, please contact us at info@7bags.eu

Sincerely,

7Bags Team